In case you’ve got a site, a problem can always occur and it does not automatically have to be connected to the web hosting service. For example, something can go wrong when you bring an Internet app up to date or some crucial content can be modified or erased unintendedly. Whatever the essence of the problem is, you will have to get in touch with the help desk support team and ask them to recover a backup or to help you fix the problem that you’re experiencing. How fast they’ll do it will predetermine the amount of time that your sites will be unreachable. For particular websites like community web portals or online shopping portals, a lengthened downtime duration can too often mean losing clients and money. This is why, it’s of prime importance that you use the services of a company that offers not only a good customer support service, but also a fast one.
One-Hour Response Guarantee in Website Hosting
Our guaranteed max reply time for any technical support ticket that you post or any email that you write is just 1 hour, even if you contact us during weekends and official holidays. Irrespective of the nature of your inquiry or problem, we’ll lend you a hand instantly and will give you the necessary information to resolve any problem with your websites. The real reaction time normally does not surpass 15-20 minutes, which means that you can just forget about waiting for hours and hours to get a problem sorted out or what’s even worse – waiting a whole day only to obtain a reply that more information is required whilst nothing’s fixed. We will assist you in an instant solely because we know how expensive time can be in the dynamic online sphere. The 60-minute reply guarantee applies to any billing or technical question that you might have regarding our Linux website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a ticket through your hosting Control Panel or send an email connected to your semi-dedicated server, you will obtain a response within no more than sixty minutes. You can touch base with us whenever you wish in regards to technical, general or billing issues and since we are available day and night, you’ll invariably get help without any delay. Based on the specific question or issue, we’ll supply you with more details, solve the obstacle if it has been caused by something that is within our reach or instruct you on what steps to take if you have to fine-tune a particular setting for a web-based app that we do not have access to. You can forget about waiting around for an entire day for every response. Actually, in the majority of cases we answer emails and tickets within 20 to 25 minutes max.