When your hosting provider supplies live chat support, you'll be able to speak to an agent in real-time and learn useful info or get a problem resolved timely. The key advantage of using chat rather than calling to talk to a live person is that you'll need only a computer with Internet connection, so you will not pay any rates when you're in another country or state. Furthermore, it'll be quicker to copy and paste info for instance domains, usernames or error messages in other words details which are sometimes hard to share with the other side on the telephone. The live chat is also a considerably faster solution to contact the web hosting supplier's support crew compared to using a ticketing system. What's more, when some issue requires a little more time to be dealt with, you can do something else entirely while you wait for support on the live chat, which means that you will not lose time - something that's not possible if you're on the phone.