When your hosting provider supplies live chat support, you'll be able to speak to an agent in real-time and learn useful info or get a problem resolved timely. The key advantage of using chat rather than calling to talk to a live person is that you'll need only a computer with Internet connection, so you will not pay any rates when you're in another country or state. Furthermore, it'll be quicker to copy and paste info for instance domains, usernames or error messages in other words details which are sometimes hard to share with the other side on the telephone. The live chat is also a considerably faster solution to contact the web hosting supplier's support crew compared to using a ticketing system. What's more, when some issue requires a little more time to be dealt with, you can do something else entirely while you wait for support on the live chat, which means that you will not lose time - something that's not possible if you're on the phone.
Live Chat Support in Website Hosting
Along with the telephone and ticket support, we provide live chat support as well. You are able to contact us every day, including weekends and holidays, and we can give you more info about the Linux website hosting that we offer in case you are not among our customers yet, or about common and billing questions if you already have a user profile. Though for solely tech issues you'll have to open a ticket to our technical support team, as such matters need extra time to be taken care of, you can still get in touch with us through our live chat for some tech info. For instance, we can help you set up an e-mail address in your email client or troubleshoot numerous problems, saving you a long time. Even if our phone lines are already off for the day, you will be able to speak to a live person.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as a part of our services, so that any time you have any questions for our Linux semi-dedicated hosting, you'll be able to speak with our customer care team anytime regardless if you've already purchased your account or not. Generally, the chat service is for pre-sales, billing and basic questions and problems, yet we can help you with a lot of technical questions too. We can help you choose the right plan for your websites if you don't have an account yet, we can answer any kind of billing questions or concerns you may have or we can assist you with installing your new email address on your personal computer or smart phone - all of this will be done timely since our live chat service is online all day long, every single day. Whenever you want help, you'll be able to chat with a representative and save considerable time.