In case you’ve ordered a hosting plan and you’ve got certain inquiries concerning a concrete function/feature, or in case you have confronted a certain problem and you require help, you should be able to contact the respective help desk staff. All hosting providers deploy a ticketing system regardless of whether they provide other means of contacting them along with it or not, as the quickest way to resolve an issue most often is to send a ticket. This type of communication renders the replies exchanged by both parties simple to follow and permits the tech support team members to escalate the problem in case, for instance, an administrator has to intervene. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you have to have at least 2 separate accounts to get in touch with the help desk team and to actually administer the hosting space. Non-stop switching from one account to the other may often be a drag, not to mention the fact that it requires quite a lot of time for the vast majority of hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Website Hosting
The ticketing system that we use for our Linux website hosting isn’t separate from the hosting account. It’s an essential part of our all-embracing Hepsia hosting Control Panel and you will be able to access it whenever you wish with only several mouse clicks, without having to log out of your hosting account. The ticketing system features a quick-search box, so you can find any support ticket that you have already submitted, if necessary. You can also see knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to tackle a specific problem even before you open a ticket. The ticket response time is no more than one hour, so you can obtain quick assistance at any particular moment and if our client support team recommends that you do something inside your hosting account, you can do it straight away without having to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve opened a semi-dedicated server account with us and you want to contact our tech support engineers, you’ll be able to open a trouble ticket directly from your Hepsia Control Panel instead of going through an entirely different support platform as you’ll need to do with the vast majority of hosting providers on the market. Our integrated trouble ticket system will allow you to submit a new ticket with no effort and to browse through older tickets using a smart search filter. Plus, you’ll be able to browse the relevant knowledgebase articles that our system will offer you on the basis of the problem category that you pick for your new ticket. You can carry out all of the above-mentioned activities without signing out of your Hepsia Control Panel at any time, which suggests that if you come across any challenge or have an enquiry, you can touch base with our support engineers and resolve the given problem in less than 60 minutes using one single support platform.