The presence of the customer and technical support that a website hosting company offers can tell you a lot about the services that they supply as well. If you're allowed to use just email messages and tickets, you have almost certainly found a reseller not the actual website hosting provider. If this is the case, you will probably have to wait for several days so as to have an issue resolved since your reseller may not be checking their communication regularly or they may need to get in touch with the actual hosting company for further assistance. If the provider provides you with various means of communication with quick response time that are available anytime, they are most likely the top provider, not just a reseller. So you'll get prompt assistance and top quality support because they'll have immediate access to the servers where your account is. Regardless of the problem - technical or sales, it is generally much better to be able to get in touch with your web hosting company right away using your preferred way of communication.
24/7 Customer Support in Website Hosting
All our Linux website hosting come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our web hosting services well before you make a purchase or you're a current customer and you have any question or some problem, you're able to contact us at any time, including holidays and weekends. We have many channels to contact us - several telephone lines around the world for your convenience and live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more complex issues or any issues that require more time to analyze and handle. Unlike a number of other web hosting suppliers, our trouble tickets have a guaranteed max response time of just 1 hour, thus regardless of what the trouble is, it will be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting that we supply feature 24/7 customer and tech support, which means that no matter what issue you have, you are able to get in touch with us and we will help you straight away. Our guaranteed reply time for any email or support ticket that you open from your Hepsia hosting Control Panel is 1 hour; usually the response time rarely is more than 20 min. Furthermore, we offer telephone support with several local numbers around the world and a live chat, so you are able to get in touch with us and find more info about our solutions even if you do not have an account yet. We are able to assist you with any question or a difficulty you may have - payment methods, package specs, email setup, website hosting account settings, etcetera. If you use our services, you will never encounter a situation where you have to wait for a couple of days to get an issue resolved like you have to do with various other companies.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server plan that we offer comes with 24/7 customer and technical support, so in case you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to contact us at any moment, even holidays and weekends. For your convenience, we supply different methods of communication - telephone support with several local numbers internationally, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues since it will be much easier to keep track of what is going on. The maximum warranted reply time for all of the e-mail messages and tickets is 1 hour, yet it rarely takes that long to get assistance. In case you acquire the Managed Services upgrade that we supply, our admins can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max reply time warranty, you will get prompt support when you acquire a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, which means that if you open a support ticket through your billing account or you send an e-mail message regarding any problem with your server or the pre-installed software on it at any time of the day, you'll receive a response within 1 hour, even during holidays. Our ticketing system is the perfect option when the issue in question needs a longer period of time to be solved or in case it should be given to our admins, as it is easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent via our chat service. In case you add the Managed Services upgrade to your server plan, our administrators will also support you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.

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