Support and Help Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Resolution Warranty

  • Our team of service technicians will try their best to reply to your support requests in about 1 hour. If, however, the issue you have come across needs the help of the Administrators’ =Team,= we are going to address the ticket to the person on duty and will write a note to tell you.

  • Top quality support service
  • Professional Tech Assistance Service

  • We offer 24x7 customer help through a lightning fast ticketing system included in your Control Panel. You may email us at any time about any of the software applications that come pre–configured on your virtual server, such as the selected Linux distribution, the server admin panel and our custom produced Web Hosting Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • A descriptive and constantly updated collection of articles is built into our in–house built Web Hosting Control Panel. It provides quick tips about how to conduct all the common web site control jobs. The Help section gives you exhaustive how to articles and reviews and step by step video training. You can access the Help section by clicking on the Help or Video buttons in the upper right side of each Control Panel section.