1 hour ticket response
We are focused on providing a quick and proper reply to every ticket posted by a client. Our practiced help desk staff representatives will review your situation and will offer you the most efficient option. We offer a 1–hour response time guarantee for all helpdesk tickets. In reality, the average tech support ticket response time has proven to be 20 minutes.
An Excellent Help Desk Support Service
Our tech support team members possess broad experience in the Linux website hosting world and are capable enough to provide a fast answer to your problem. If, however, the situation at hand is not within the competency of a support technician, the customer support ticket will be sent to a programmer or administrator for additional investigation.
An Easy–to–Browse Help Center
Included in the Web Hosting Control Panel is an intuitive Help Center section, which includes various sources of information. You can browse through a frequently updated knowledgebase featuring web hosting account management articles and website administration articles, check out our instructional video tutorials or refer to the F.A.Q. database.