Client Support Channels
A One–Hour Response Time Guarantee
We offer a sixty–minute response time guarantee for any trouble ticket or e–mail that you submit to our customer care staff. We’ll rapidly respond to all the general queries and forward the matter to our administrators in case further assistance is required. If you make use of the Optional Managed Services package, we’ll complete any of the included server management services at a time that has been discussed with you upfront.
A Premium Help Desk Support Service
We’ll be available to you 24x7 to answer any enquiries that you may have pertaining to our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also require assistance tackling server administration tasks, you can have a look at our Optional Managed Services package, which includes data backup disk storage space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures
An Intuitive Help Area
Every Linux dedicated hosting server is equipped with our free–of–charge Web Hosting Control Panel, which features a comprehensive knowledgebase plus a selection of instructional video tutorials. Whenever you need assistance working with the Web Hosting Control Panel, just click on the Videos or Help buttons located in the upper right corner.